Out of Stock/Backorder/Discontinued Items Handling
In some instances, an item may go out of stock before we have an opportunity to update our website. We also may be notified of backorders or product discontinuances from our many manufacturers that can have an effect on orders placed within our online shopping system. In order to ensure timely delivery of your orders and bypass delays due to backorder, we will issue a refund for any out of stock, discontinued or backordered items on your order, along with any shipping charges if applicable, that can go toward the purchase of any order and can be used just like cash during checkout! All sales orders are to be considered final at time of checkout.
Permission to Return and to Receive Credit
Spirit Tomes and Treasures will accept return of merchandise ONLY IF THERE IS A PROBLEM WITH YOUR MERCHANDISE and ONLY if "intention to return" notification is received within 48 hours of receipt of merchandise. You must submit the reason for the return in your notification. All notifications should be submitted via email and within 48 hours of receipt of merchandise. All returned merchandise must be received by Spirit Tomes and Treasures within 7 business days post approval of return notification. We will issue a STORE CREDIT in the amount in which you paid for the merchandise in US dollars, plus any applicable sales taxes you were charged for the item, less shipping and handling fees and 15% restocking fee. UNLESS THERE IS A PROBLEM (ie: breakage, product error) WITH THE MERCHANDISE RECEIVED, ALL SALES ARE TO BE CONSIDERED FINAL AT THE TIME THE ORDER IS PLACED AND STORE CREDIT WILL BE ISSUED FOR ANY RETURNS. If an authorization code is issued for a return, credit will not be issued until product is returned and determined to be IN SALEABLE CONDITION within the timeframe specified above. We are not responsible for returned items being lost or broken in transit back to us. Please do ensure you place adequate tracking and insurance on your return when shipping to us.
Damaged or Incorrect Merchandise
Spirit Tomes and Treasures will, upon your request, replace any merchandise that is received in damaged condition or as a result of a packing error. Reports must be received within 48 hours of receipt of merchandise. No returns will be accepted or replacements issued without prior approval to return such merchandise and merchandise return is received by Spirit Tomes and Treasures within 10 business days of return authorization.
Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Spirit Tomes and Treasures shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Spirit Tomes and Treasures shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your account charged. If your account has already been charged for the purchase and your order is cancelled, Spirit Tomes and Treasures shall immediately issue a credit to the account from which you originally submitted payment for the amount of the charge. We strive to keep the prices on our Internet Store current and in the rare instance of a pricing change that is significant, we will notify you of the pricing change and allow you to determine cancellation or provide authorization for an additional charge to cover the difference in pricing.
Order Acceptance Policy
Price and Availability is Subject to Change Without Notice. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We at Spirit Tomes and Treasures reserve the right at any time after receipt of your order to accept or decline your order for any reason. In the event of pricing discrepancy, Spirit Tomes and Treasures reserves the right at any time after receipt of your order to change the price as stated by the policy and notify you of the pricing change and mutually decide upon next steps. Shipping charges are estimated at time of checkout. Any adjustments necessary to ensure shipping and handling charges are accurately charged to your account will happen without notice, prior to shipping your order to your designated location, according to the posted charges at the carrier and our aforementioned per-order handing charges as noted above. |
